Overview
This policy covers Pro subscriptions bought on invoicebilling.app. The Website is operated by InvoiceBilling.
Pro is sold through Dodo Payments, which acts as Merchant of Record. Dodo Payments takes your payment and issues refunds on our behalf.
How subscriptions work
- Pro is billed monthly or yearly.
- It renews automatically until you cancel.
- The price and renewal date are shown at checkout.
Cancel anytime
You can cancel at any time.
- Open Settings and use the customer portal link.
- Follow the steps to cancel your subscription.
- You keep Pro access until the end of the period you already paid for.
- You will not be charged again after that.
Cancelling stops future renewals. It does not automatically refund the current period.
Our refund terms
New subscriptions
If you ask within 14 days of the first payment of a new subscription, you get a full refund. No questions asked.
Renewals
Renewal payments are generally not refundable. This applies to monthly and yearly renewals.
Please cancel before your renewal date if you do not want to continue.
Where the law requires it
In some places, the law gives you refund or cancellation rights. We will always honor those rights. Nothing in this policy limits them.
Billing errors
If you were charged by mistake, charged twice, or charged after a valid cancellation, contact us. We will fix it and refund the amount that should not have been charged.
How to request a refund
Email support@invoicebilling.app and include:
- The email address used for the order.
- The order ID or receipt number, if you have it.
- A short note about what you need.
We will review your request and reply as soon as we can. Most requests are handled within a few business days.
How refunds are paid
- Approved refunds go back to your original payment method through Dodo Payments.
- Your bank or card provider may take several business days to show the money.
- Taxes charged on the order are refunded together with the payment.
- The refund is made in the currency you paid in. Small differences can happen because of exchange rates.
What happens to your access
After a refund, your Pro access ends. Your free features and your saved data stay available. You can still export your PDFs.
App store purchases
If you subscribed inside our iOS or Android app, Apple or Google handled that payment.
- We cannot refund those purchases.
- Apple or Google refunds them under their own policies.
- Ask Apple or Google directly, using the help page for your store.
Those subscriptions are also cancelled in the store, not on the Website.
Free plan
The free plan costs nothing, so there is nothing to refund. You can use it as long as you like, with or without an account.
Before you subscribe
Please check the plan, price, and billing period at checkout. You can try the free tools first to see if the Website fits your needs.
If you are not sure which plan to pick, email us before you buy. We are happy to help.
Changing plans
You can switch between monthly and yearly through the customer portal. Changes take effect as shown in the portal. Switching plans does not start a new 14 day refund window.
Disputes
Please contact us before filing a chargeback with your bank. We can usually solve the problem faster. If a dispute is opened, Dodo Payments may share the order details needed to answer it.
Changes to this policy
We may update this policy from time to time. The date at the top of the page shows the latest version. Changes apply to purchases made after the update.
Contact
Email: support@invoicebilling.app